IMPORTANT PRIVACY INFORMATION
To provide the service, we will ask you to enter your date of birth, gender, current weight and height, target weight, fitness level, problem areas, exercise and dietary preferences, as well as answer certain lifestyle-related questions. We also automatically collect data from your device settings, such as language settings, IP address, time zone, device type and model, device settings, operating system, internet service provider, mobile carrier, hardware ID, Facebook ID, and other unique identifiers (such as IDFA and AAID). We need this data to provide our services, analyze how our customers use the service, and serve ads.
To improve our service and display advertisements, we use third-party solutions. As a result, we may process data using solutions developed by Amazon, Amplitude, Facebook, Google, Twitter, Pinterest, Customer.io, Solidgate, and Intercom. Consequently, some data is stored and processed on the servers of these third parties. This allows us to:
As a result, we can better understand which features and content are most valuable to you and focus on enhancing them to improve your experience and the quality of our products.
Read our Privacy Policy below to learn more about how we handle your data, what data privacy rights are available to you, and who will be the data controller. If you have any unanswered questions, please contact us at contact@ishape.app.
This Privacy Policy explains what personal data is collected when you use iShape’s websites and mobile applications (the “Site,” “App,” collectively the “Service”), how this personal data will be used and shared, and how you can control it.
BY USING THE SERVICE, YOU PROMISE THAT (I) YOU HAVE READ, UNDERSTOOD, AND AGREE TO THIS PRIVACY POLICY, AND (II) YOU ARE OVER 18 YEARS OLD (OR HAVE HAD YOUR PARENTS OR GUARDIANS READ AND AGREE TO THIS PRIVACY POLICY ON YOUR BEHALF). If you do not agree or cannot make this promise, you must not use the Service.
“Processing”, in relation to personal data, includes collecting, storing, and disclosing to third parties.
“CCPA” refers to the California Consumer Privacy Act of 2018.
We collect data that you voluntarily provide (e.g., dietary and workout preferences). Additionally, we automatically collect data (e.g., your IP address). We may also receive data about you from third parties.
You provide us with information about yourself when ordering a personalized workout program and during communication with our consultants. For example:
We collect data about the application or referral URL that led you to our Service.
We collect data from your device, such as:
We track how you interact with our Service, such as clicks on specific interface elements, features and content you engage with, and your workout program requests.
We collect your Apple Identifier for Advertising (IDFA) or Google Advertising ID (AAID) when accessing our website from a mobile device. You can usually reset these numbers in your device’s OS settings.
When making payments through the Service, you must provide financial account details (e.g., credit card number) to our third-party service providers. We do not collect or store complete credit card numbers but may receive transaction details, such as:
We may also receive tokenized credit or debit card data to facilitate future purchases, such as in cases of failed payments.
Cookies are small text files stored on a user’s computer for record-keeping purposes. We use both session cookies (expire when you close your browser) and persistent cookies (remain on your hard drive for a longer period). Tracking pixels set cookies to assist in delivering online advertising.
Cookies allow us to recognize you on future visits. Data stored in cookies is typically limited in duration.
We process communications between users and our consultants to provide the Service, ensure quality, and resolve issues.
We process your personal data for the following purposes:
This includes enabling integrated use of the Service, troubleshooting errors, and delivering personalized workout programs via email.
We use your fitness goals (e.g., target weight) to customize content and recommendations.
We process your data to respond to support inquiries and notify you of service-related updates.
We send communications via email, such as service updates.
We analyze user behavior to improve functionality and usability. Third-party tools used include:
We may send promotional emails. You can unsubscribe via the link in the email footer.
We and our partners, such as Facebook and Google, use your data to personalize ads.
Our legitimate interest is encouraging you to use our Service more often, which can contribute to a healthier lifestyle.
You may request that we stop using your data by contacting support@ishape.app.
We do not intentionally process data from individuals under 16. If you know someone under 18 who has provided data, contact us at support@ishape.app.
We operate globally and may transfer data to other countries. We implement safeguards when necessary.
We may update this policy periodically. Continued use of the Service constitutes acceptance of the updated policy.
We retain personal data as long as reasonably necessary to provide the Service and comply with legal obligations.
Currently, we do not support “Do Not Track” settings. Third-party services may continue tracking your activities.
For inquiries regarding this Privacy Policy or past versions, contact support@ishape.app.